Trinh Le Tan¹;  Dao Thi Dai Trang²

Abstract

Employee commitment to the company is important to realize the company's survival. One of the determinants of the high level of commitment is job satisfaction. This study aims to determine the role of job satisfaction in moderating the impact of role stressor (role conflict, role ambiguity, role overload) on organizational commitment. The sample of research is 100 employees of Marketing Department, Danapha, Danang. The sampling technique uses convenience sampling method. Data are collected using questionnaires and analyzed by path analysis. The results showed that, first, the role stressor influence job satisfaction. Second, the role of stressor influence organizational commitment. Third, job satisfaction influence organizational commitment. Fourth, the effect of role stressor on organizational commitment through job satisfaction, greater than the influence of role stressor on organizational commitment. The result of this study can be a reference for the company, that to increase employee commitment, the company must increase job satisfaction and reduce the role of stressor to employees. This can be done by assigning appropriate values and norms to employees, clarify goals and work procedures, as well as to provide workload according to the ability of employee, both qualitatively and quantitatively.

Keywords: role stressor, satisfaction, commitment

I.   Introduction

The commitment of members of the organization becomes an important thing for an organization to realize the survival of the company. Commitment shows the desire of employees to stay, work, fund devoted to the company. Mowday et al. (1982) states that organizational commitment is shown by the attitude of employee loyalty continuously to the organization for the success and welfare of the organization. One of the causes of the low commitment of employee organizations is job satisfaction. According to Simons (2005), job satisfaction is something that affects the

commitment of employee organizations. Gunz & Gunz(1994) stated that job satisfaction and organizational commitment have a positive correlation. An employee who has satisfaction with his work, means that the employee has enjoyed his work and feel that his job is a desirable job. A person who has high job satisfaction will show a positive attitude towards his job, while a dissatisfied person will show a negative attitude towards the work itself.

This study aims to determine: (1) the influence of role stressor (role of conflict, role of ambiguity, role of overload) on job satisfaction, (2) the